Shipping policy

SHIPPING POLICY

Last updated: July 28, 2026

WHERE WE SHIP

We currently ship to addresses within the United States only,
including Alaska, Hawaii, and Puerto Rico. We do not ship to PO boxes,
APO/FPO addresses, or freight forwarders.

If you are outside the US and would like a harness, email
info@buddystride.com and we will let you know when we open your
region.

SHIPPING COST

Shipping is free on every order. There are no minimum spend
requirements and no surcharges at checkout.

HOW LONG DELIVERY TAKES

Please read this section before ordering.

Our harnesses ship directly from our manufacturing partner overseas.
This keeps the price at $69.95 instead of the $99.95 that comparable
harnesses sell for in US retail. The trade-off is that delivery takes
longer than a domestic warehouse would.

  Order processing:   1-3 business days
  Transit:            10-20 business days
  Total:              11-23 business days

That works out to roughly 2 to 4 weeks from the day you order. Most
orders arrive toward the middle of that range.

Business days are Monday through Friday and exclude US public
holidays. Orders placed on a weekend or holiday begin processing the
next business day.

We do not offer expedited or express shipping at this time.

TRACKING

Every order ships with tracking. You will receive a tracking number by
email as soon as your parcel is handed to the carrier — usually within
1-3 business days of ordering.

Tracking can take 3-5 business days to begin showing movement after
you receive the number. This is normal and does not mean your order is
lost. International parcels also sometimes appear to sit in one place
for several days while awaiting a departure or customs scan.

If your tracking has not updated in 10 business days, email us and we
will investigate with the carrier.

DUTIES, TAXES, AND CUSTOMS

All duties, import taxes, and customs charges on your order are
included in the price you pay at checkout. You will not be asked to
pay anything additional on delivery.

If a carrier ever contacts you requesting a payment before releasing
your parcel, do not pay it. Forward the message to
info@buddystride.com and we will resolve it directly.

ORDER CHANGES AND ADDRESS CORRECTIONS

Email info@buddystride.com as soon as possible if you need to change
your shipping address. We can usually update it within the first 24
hours. Once an order has been handed to the carrier we cannot redirect
it.

If a parcel is returned to sender because of an incorrect or
incomplete address, we will reship to a corrected address at no
charge, one time per order.

DELAYS

All delivery times are estimates, not guarantees. We are not
responsible for delays caused by carriers, customs clearance, weather,
or other events outside our control.

What we will do if your order is delayed beyond 23 business days:
email us and we will either reship your order or refund you in full.
Your choice.

LOST OR MISSING PARCELS

If tracking shows your parcel was delivered but it is not there:

  1. Check with anyone else at your address and any parcel room
  2. Check around entrances, porches, and with immediate neighbors
  3. Wait 48 hours — parcels marked delivered occasionally arrive the
     following day

If it still has not turned up, email us within 30 days of the delivery
date. We will open a carrier investigation and either reship or refund
you.

DAMAGED PARCELS

If your parcel arrives damaged, email us within 30 days of delivery
with your order number and a photo of the packaging and the harness.
We will ship a replacement at no cost or refund you in full. You do
not need to return the damaged item.

SPLIT SHIPMENTS

Orders containing more than one harness may arrive in separate
parcels, sometimes several days apart. You will receive separate
tracking for each. If one parcel arrives and another does not within 5
business days, contact us.

RISK OF LOSS

Title and risk of loss pass to you once we hand your order to the
carrier. Where a parcel is lost or never delivered, the remedies in
this policy and our Refund Policy apply.

THE 60-DAY GUARANTEE STARTS ON DELIVERY

Your 60-Day Walk Confidence Guarantee begins the day your harness is
delivered, not the day you order. Shipping time never eats into your
guarantee window. See our Refund Policy for full details.

QUESTIONS

Email info@buddystride.com. We reply within one business day, Monday
to Friday.

Bulte Sales
Generaal Foulkesweg 62
info@buddystride.com