Contact information

We are a small team and we answer our own email. No ticket bots, no
outsourced call center.

info@buddystride.com

We reply within one business day, Monday to Friday. If you email over
a weekend or a public holiday, you will hear from us the next business
day.

WHAT TO INCLUDE

To get you a real answer on the first reply, include:

Order questions Your order number
Sizing help Your dog's breed, weight, and chest measurement
just behind the front legs
Fit problems A photo of the harness on your dog
Delivery questions Your order number and tracking number

WHAT WE CAN HELP WITH

- Sizing before you order — we would rather spend five minutes now
than ship you the wrong size
- Free first size exchange
- Order changes and address corrections within 24 hours of ordering
- Tracking and delivery questions
- Refunds under the 60-Day Walk Confidence Guarantee
- Anything else at all

SIZING BEFORE YOU BUY

Not sure which size fits your dog? Email us the breed, weight, and
chest measurement and we will tell you which size to order. This is
the single most common reason a harness does not work, and it takes one
email to avoid.

BUSINESS DETAILS

Buddystride
Generaal Foulkesweg 62
6703 BV Wageningen
Netherlands

Email: info@buddystride.com
Chamber of Commerce number: 90760131
VAT identification number: NL004840083B86