Refund policy

REFUND & RETURN POLICY

Last updated: 28-07-2026

THE 60-DAY WALK CONFIDENCE GUARANTEE

We sell one harness. If it does not change your walks, we do not want
your money.

You have 60 days from the delivery date to request a full refund. You
do not need to ship the harness back to us. Returning a used harness
costs more than the harness itself, so we would rather spend that money
getting the fit right than handing it to a courier.

Keep it, pass it to a friend, or donate it to a shelter. We refund you
either way.

START WITH A FREE SIZE EXCHANGE

Most harnesses that "do not work" are simply the wrong size. Before you
ask for a refund, let us send you the right one.

  - Your first size exchange is free
  - You do not need to return the original harness
  - Email us your order number and the size you need

We ship the replacement at no cost to you. One free exchange per order.
Additional exchanges are charged at 15$ to cover shipping.

If the exchange still does not work for your dog, the 60-day refund
below still applies. Trying an exchange first never costs you your
refund window.

HOW TO REQUEST A REFUND

Email with: info@buddystride.com

  1. Your order number
  2. One sentence on what did not work

That is all we ask. We may ask for a photo of the harness on your dog
so we can improve our fit guidance for the next customer, but your
refund is not conditional on sending one.

Approved refunds go back to your original payment method within 5
business days. Depending on your bank, it can take another 5 to 10
business days to appear on your statement.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your harness arrives damaged, defective, or is not what you ordered,
email us within 30 days of delivery with your order number and a photo.
We ship a replacement immediately at no cost, or refund you in full —
your choice. No return required.

ORDERS THAT NEVER ARRIVED

If tracking shows delivered but the package is not there, contact us
within 30 days of the delivery date. We will open an investigation with
the carrier and either reship or refund you.

CANCELLATIONS

You can cancel for a full refund any time before your order ships. Once
it has shipped, the 60-day guarantee above applies.

WHAT IS NOT COVERED

  - Damage from chewing, cutting, or deliberate destruction
  - Normal wear after 60 days of use
  - Requests made more than 60 days after delivery

SALE, BUNDLE, AND DISCOUNTED ORDERS

The 60-day guarantee applies to every order, including discounted and
bundle purchases. Refunds on bundles are issued for the full amount you
paid.

QUESTIONS

Email info@buddystride.com. We reply within one business day, Monday to
Friday.

Bulte sales
Generaal Foulkesweg 62
Info@buddystride.com